We aim to provide a positive shopping experience and want you to feel confident in every purchase made through our website. If for any reason you are not satisfied with your order, this policy outlines how returns, refunds, and related requests are handled. We encourage you to review the details carefully before submitting a request so the process can be completed as smoothly as possible.

Items may generally be returned within a period of 30 days from the date your order is delivered, unless a different timeframe is clearly indicated on the product page. To be considered eligible, products must remain unused, unopened, and in their original condition, including all packaging materials, seals, and labels. Any item that shows evidence of use, damage, alteration, or handling beyond normal inspection may not qualify for a return. We reserve the right to evaluate returned merchandise and decline requests that do not meet these standards.

Some products are excluded from return eligibility. This may include items marked as final sale, discounted or clearance merchandise, gift cards, and certain personal care goods that have been opened or used. Due to hygiene and safety considerations, we are unable to accept returns of products that have been partially consumed or tampered with after delivery.

If you would like to begin a return, you should contact our customer support team by email at SalteStone@outlook.com or by phone at (805) 669-1107. When reaching out, please provide your order number, the item you wish to return, and a brief explanation of the reason for your request. Once your inquiry has been reviewed, you will receive instructions outlining the next steps. Returns must be approved in advance, and items sent back without authorization may not be accepted or processed.

Unless the return is due to an error on our part, such as receiving a defective or incorrect item, customers are typically responsible for the cost of return shipping. To avoid complications, it is recommended that you use a shipping method that includes tracking, as we cannot guarantee responsibility for items lost during transit back to our facility.

If your order arrives damaged, defective, or does not match what you originally purchased, please notify us within a short timeframe after delivery. Providing clear photos of the item and its packaging will help us assess the issue efficiently. Once the situation has been verified, we will work with you to arrange an appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.

After a returned item is received and inspected, we will inform you of the outcome of your request. If your return is approved, the refund will be issued back to the original payment method used at checkout. Processing times can vary, and it may take several business days for the refunded amount to appear in your account depending on your financial provider. Shipping charges from the original order are generally not refundable unless the return is due to an error on our side. In cases where free shipping was originally applied, adjustments may be made if the remaining order value no longer meets the required threshold after a return.

We do not offer direct exchanges for returned items. If you would like a different product, the preferred approach is to return the original item for a refund and place a new order separately. This method allows for quicker processing and ensures product availability.

If you are expecting a refund and have not received it within the anticipated timeframe, we suggest first checking with your bank or credit card provider, as processing delays can occur. If further assistance is needed, our customer support team is available to help you investigate the issue and provide updates.

This policy may be updated periodically to reflect changes in our practices or operational requirements. Any revisions will take effect once they are posted on our website. We recommend reviewing this information from time to time to stay informed about current terms. If you have additional questions or need clarification regarding any part of this policy, please feel free to contact us. We are committed to assisting you and ensuring that your experience remains clear, fair, and dependable.